Privacy

At Open Hearth Studio, I am committed to your privacy. I know that I must earn your trust—and keep it—every time you interact with Open Hearth Studio.

The Open Hearth Studio Data Protection Policy works to ensure that your personal data is collected, shared and handled the right way. Please read my complete Privacy Notice for details on what this means to you. I start with a commitment to:

  • Be transparent in how and when I collect – and use your personal data
  • Ensuring my policies are easy to understand
  • Making sure you have control of your data at all times

This Privacy Notice does not cover other organizations’ sites that may be accessible via links from my website. These sites have their own privacy policies and I encourage you to read them. I may modify my Privacy Notice to include legal, technological and other developments. In that event, the changes will appear at this location.

My customers have trusted me with their personal information for over 10 years – and I’m committed to ensure you feel just as secure today. Your trust is my top priority. If you have a privacy question or concern, please email me at Frances@OpenHearthStudio.com.

———

I would like to inform you of my privacy practices for the Open Hearth Studio website. When you use my website your data may be transferred across orders from one country to another, including to Canada, and by using the website you consent to such transfer. Countries have different levels of privacy protections and governments may have the authority to access personal information and as a result the protections of the country to which the data is transferred may not be equivalent to those in your country. I will only transfer your personal information to these countries where permitted to do so by law and I will take steps intended to ensure that your personal information continues to receive appropriate protections.

How does this Notice Apply?

My privacy notice applies to Open Hearth Studio website. This notice also applies to my online and offline marketing and advertising practices, including marketing landing pages and microsites.

What information about me does Open Hearth Studio Process?

Open Hearth Studio customer support

When you register on the Open Hearth Studio website or you contact me for information on my products and services, or for related help and support, Open Hearth Studio collects information that identifies you. This includes information such as your name, contact information and upon a purchase, payment information. Sometimes I may also collect information about the products and services you are interested in. Some of this information I need to respond to your inquiries or provide the service, like the website, to you. Other information may be optional. I may have other information from previous contacts and may use information I received just recently from you to help keep my databases current and to provide you the most relevant content and experiences. I may complement information I receive directly from you with information from other sources, in accordance with applicable law.

Open Hearth Studio website

I want to provide you with a satisfactory user experience. Accordingly, I collect information about how you use my website. My servers may receive data from your browser or device when you visit one my website. That data can include your IP address (which may tell me generally where you are located), operating systems, pages viewed, time spent, the type of browser and device you used, as well as the referring website, and if applicable, the search
terms that led you to our website. Open Hearth Studio may use cookies, web beacons or other tracking mechanisms to collect information about how you have used my website on an anonymous basis, or it may include references to you.

Open Hearth Studio emails

Open Hearth Studio uses marketing automation platforms for sending emails. These platforms and other email clients track behaviour related to those emails, including whether you have received or opened the email, clicked a link in the email, or forwarded the email If you do not want me to collect this information from Open Hearth Studio marketing emails, you can opt out of receiving Open Hearth Studio marketing emails using the “Manage Preferences” or “Unsubscribe” link on the bottom of the email you received (either option may apply).

Open Hearth Studio online advertising

Open Hearth Studio may display ads to you on our own and on other companies’ websites or apps, in various manners. In this case, I will collect information such as which ads are displayed, which ads are clicked on, and where the ad was displayed. If you download Open Hearth Studio content offered on a displayed ad, identifiers relating to you and your computer usage will be collected as a part of that download process.

Buttons, tools, and content from other companies

Sometimes my website links to other companies’ services via buttons, tools, or other content. I collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a Open Hearth Studio web page containing them, information from your browser may automatically be sent to the other company. Please read that company’s privacy notice for more information.

Open Hearth Studio community pages

Open Hearth Studio uses third party platforms for creating community sites for Open Hearth Studio users. To become a member and receive access to a community site, you will be asked to provide personal information as a part of a registration process.

Open Hearth Studio social community

Open Hearth Studio participates in social community sites and provides its information there (for example, my Facebook page).

You may also be able to sign in to an Open Hearth Studio website using a social networking account, such as a Google account. When you use these sign-on features, I may collect information on you from the relevant social vendor for providing account access, including unique identifier, email, first and last name.

Occasionally, Open Hearth Studio places paid ads on social sites like LinkedIn or Facebook for engaging with the public and providing thought leadership & educational materials. Related content is offered. I require personal information as a part of webform submissions to provide access for downloading those materials.

On what basis does Open Hearth Studio collect and process this information?

Open Hearth Studio collects and processes personal information based on various grounds. I have obtained your consent where required, I collect and process information as part of my contractual obligations. Data may also be processed based on the legitimate interests of my business. Finally, data may be processed in compliance with legal obligations, based on relevant authorities in applicable jurisdictions. I do my best to ensure personal data is processed fairly and transparently, and I aim to inform you how data is used at the time of collection.

Why does Open Hearth Studio use this information?

  • Open Hearth Studio uses the information I collect about you in a number of ways, such as:
  • Providing you with information for which you have registered or purchased, as well as any services, support, or information you have requested;
  • Improving my website and user experience by analyzing its use
  • Diagnosing problems in my website and notifying you of fixes;
  • Tailoring a website, or Open Hearth Studio ad to your likely interests;
  • Keeping you informed on Open Hearth Studio updates, special offers, and similar information;
  • Conducting market research about my customers, their interests, and the effectiveness of my marketing campaigns;
  • Using your personal and behavioural data, to identify other persons that respond similarly
  • Cybersecurity initiatives, including reducing fraud, software and IP piracy, and protecting the confidentiality of your accounts;
  • As further described for a specific Open Hearth Studio website

How does Open Hearth Studio use profiling?

Open Hearth Studio uses behavioural data it collects first and foremost to provide existing and potential customers a better experience by personalizing Open Hearth Studio’s interactions with them. For marketing this largely means offering relevant content at relevant times, based on current or past interest with Open Hearth Studio web properties. This can be done by adding persons to nurture programs and marketing lists relevant to them, as defined by information collected on those persons. The data is also used to assess marketing performance among specific audiences in order to make better marketing strategy and tactical decisions.

How does Open Hearth Studio use Cookies?

Open Hearth Studio uses cookies and similar technologies to make my website work, as well as to learn more about my users and their likely interests.

The Open Hearth Studio website may also use cookies and similar technologies from other companies which allow me to gather additional information to measure and improve the effectiveness of our offerings. Cookies may be used for retargeting, where my website may drop an anonymous browser cookie that may serve you ads as you visit other websites.

You may reject the cookie policy of my website when visiting or may manage your cookie preferences with your Internet browser.

Does Open Hearth Studio share personal information?

Open Hearth Studio relies on other companies for a variety of reasons. We work with specialist companies in the area of processing credit card payments, providing software solutions, or supporting our business processes. Some of these companies may have access to your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.

Open Hearth Studio may also share your personal information:

With contractors, vendors or agencies hired to deliver Open Hearth Studio marketing programs on behalf of Open Hearth Studio

In legal proceedings in which I am a party or a third party, in compliance with lawful requests;

When I have a good faith belief that the disclosure is necessary to protect myself against fraud, for reasons of cyber defense, or otherwise protect the property and safety of Open Hearth Studio, my customers and users

If I sell a part of my business and transfer customer information as part of this business.

When you agree to the sharing

Is my personal information displayed anywhere on Open Hearth Studio’s website?

There may be places within Open Hearth Studio’s that allow you to share comments and communicate with others. Sometimes you can limit who can see your contributions, but some places can be seen by other users of the website. Before sharing, make sure you understand who you are sharing information with, Please note that when you post comments on my website, your email address, user name, or name may be included and displayed with your message.

To remove content you have shared on our website, please use the same app or website feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user who invited you has full control. If you have questions or concerns about this, please contact me.

Is my personal information secure?

I understand that the security of your personal information is important. I provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite my efforts, no security controls are 100% effective and Open Hearth Studio cannot ensure or warrant the security of your personal information.

Where does Open Hearth Studio store my personal information?

Your personal information and files are stored on the servers of companies I hire to provide services to us. Your personal information may be transferred across national borders because the companies I hire to help me run my business are located in different countries around the world.

Does Open Hearth Studio transfer my personal information across national borders?

I may transfer your personal information across national borders to other countries in compliance with applicable laws.

As Open Hearth Studio is a small business, regardless of where you reside in the world, your relationship is with Open Hearth Studio; a Canadian Sole Proprietorship.

The information above applies to Open Hearth Studio users that have agreed to the Open Hearth Studio Privacy Notice.

How can I review or update my personal information or close my account with Open Hearth Studio?

Under the law of some countries, you may have the right to access the information Open Hearth Studio holds about you, correct mistakes in that information, update your preferences, and to delete personal information. My website may allow you to edit your personal information by accessing “my account,” “my profile,” or a similar feature of the website.

You may also manage your preferences with regards to marketing communications, or unsubscribe from receiving marketing communications at any time. To request that I remove your email address from my marketing database, or provide you a copy of your personal information, please email your request to Frances@OpenHearthStudio.com. Please note that I need to retain certain information about
you for legal and internal business reasons, such as fraud prevention. I will retain your personal information for as long as necessary to provide you with the services you have requested or purchased from me and as needed to comply with my legal obligations and enforce our agreements.

Will Open Hearth Studio market to me?

Open Hearth Studio, and companies I hire to help me market my products and services may use your information to provide you with information and offers related to Open Hearth Studio. I give you choices regarding my marketing practices. If you have consented that I directly market to you per email, phone or mail, I do want to make the message as relevant as possible for you. Please let me know if you no longer want to receive messages from me.

Will this privacy Notice change?

Occasionally, I may change this Privacy Notice to allow Open Hearth Studio to use or share your personal information in a different way. If I do, the links to the Notice on my website (which are generally found in the footer of the website) will indicate that the Notice has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. I encourage you to periodically review the Open Hearth Studio Privacy Notice for the latest information on my privacy practices.

Who can I contact with questions or concerns?

If you have a privacy question or concern, please email me at Frances@OpenHearthStudio.com.

If you’re curious about working with a different counselling method you may find my approach is one that can work for you. Please contact me to book a consultation by phone at Ph 250-595-0405 or Contact Me.